Faq

In order to ensure prompt and timely delivery to our valued customers, Chiara Boni La Petite Robe online store partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped.

The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.

Please note that costs estimates can raise depending on final weight of parcel.

The exact amount will be displayed at the checkout before you pay.

Orders are processed between 9am and 5pm GMT from Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.

Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

In order to review and verify the information relating to your order, please log in to your account on this website and click on My Orders. On the "My Orders" page, click your order number to view your order details. Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
Shipments to the rest of the European Union take approximately 2-5 working days, while to the extra EU Coutries 3-7 working days.

Inside the European Union

There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.


Outside the European Union

Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the sender of the package.

Our online store accepts payments via PayPal, Credit Card and Klarna. You may select from these payment methods at the end of the order process. All payments will be remitted to Drop Srl, who manages the online sales operations of the Chiara Boni La Petite Robe online store.
At no time is able to accept directly or sent via email.


Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on that day's exchange rate.

PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will take you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.


If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to with the simple click of your mouse.


You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.


The usage of PayPal as an online payment tool is free.

You can pay at the Chiara Boni La Petite Robe online store using credit cards, including Visa, Mastercard, American Expresse and Maestro.


The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.


No individual within the Chiara Boni La Petite Robe online store or over the Internet will have access to your credit card information during and after the moment of purchase.


Your secure transaction will appear on your bank statement accompanied by the description Chiara Boni - Drop Srl. The total amount spent will be debited from your account immediately and the team will process the order.


Orders paid using credit cards are processed faster than those paid via the alternative accepted payment methods, as communication of the payment to is instantaneous.

Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. No impact to your credit score.

*Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

In case of withdrawal, you will be reimbursed for all amounts paid, including any shipping costs. Return charges will be deducted, as well as any customs charges for returns from outside the EU.

This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed.

The refund will be processed as soon as the returned product/s arrive in our warehouse and your return has been processed. Please note: If you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement. Also, please be aware that the refund will appear in your statement under the name Chiara Boni - Drop Srl.

For any issues with the product received, please contact our Customer Service: we will be glad to offer you an appropriate solution.

CHIARA BONI La Petite Robe Online Store is the one and only official online store where you can purchase your favorite CHIARA BONI La Petite Robe products and receive them directly to your home!


Browse our online catalogue to see all the the features of our products, and place your orders in few steps: our team will deliver your order directly to your home.

CHIARA BONI La Petite Robe Online Store has entrusted the management of our online sales, operations, technology and Customer service to Drop Srl, the worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.

Placing an order on CHIARA BONI La Petite Robe Online Store is quick and easy!

If the product you want to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.

Our dresses are finished with a raw edge hem for ease of tailoring. In order to shorten them, you can simply cut the hem with a pair of professional scissors, it will not fray.

Check the care label sewn inside the dress.

After placing your order on www.chiaraboni.com, you will have the possibility to see all the details by entering your account, clicking on "My orders". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status.

Our Customer Service is at your complete disposal for any questions or concerns: contact us via email at customer@chiaraboni.com.

The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the creative design, the images) are an integral part of the Chiara Boni La Petite Robe online store and are protected by Copyright. Any unauthorized use of this content, including the copying, the inclusion of and the association with content not originating within this website is not permitted and will prosecuted via the utmost legal means.