14.1 Pursuant to Articles 52 et seq. of Legislative Decree n. 206/2005, as subsequently amended, the Customer has the right to withdraw from the contract without giving any reason within 14 (fourteen) days of the products being delivered, or from the day on which the Customer or a third party appointed by them acquires physical possession of the products. If the Customer purchases more than one product in one single order and these products are delivered on different dates, the withdrawal period shall expire 14 (fourteen) days after the date on which the last product is delivered. This is not possible for the types of products for which withdrawal from the contract is expressly excluded pursuant to Art. 59 of Legislative Decree n. 206/2005, as subsequently modified (for example, bespoke or customised products).
14.2 To enforce their right of withdrawal, the Customer, in compliance with Art. 54 of the Italian Consumer Code, may use, at their discretion, one of the following methods:
- 1) If you are a registered customer, complete the online
return procedure by entering your account and clicking on "My orders".
Click on the "Return product/s" button next to your order code and
follow the instructions until your return has been correctly registered.
2) If you placed your order as a guest the return request can be submitted by filling the Return Form in the Returns section of our website.
- 3) Make a clear declaration to the Seller that they would like to withdraw from the contract sending an email to customer@chiaraboni.com;
In the email exercising their right to withdrawal or on the returns form, the Customer must state the order number included in the Confirmation of Receipt mentioned in Art. 5.4.
14.3 Once it has received the Customer’s withdrawal request, DROP will immediately email the Customer a confirmation of receipt, containing the returns form to be included in the return package and instructions on how to return the product(s).
14.4 In the event of withdrawal, the Customer will be refunded for all sums paid to DROP under the contract, including all delivery fees (if all products purchased are returned) incurred during the purchase process.
The refund will be issued without undue delay, and in any case within a maximum of 14 (fourteen) days from the date on which DROP was informed of the Customer’s decision to withdraw from the Contract. Following the withdrawal, refund times may be longer if there are any duties or local fees payable by the Customer that must be deducted from the refund, as explained in detail below. Refunds will be issued using the same payment method used by the Customer for the initial transaction.
The cost of returning the products shall be borne by the Customer and will be deducted from the refund amount due following the exercise of their right of withdrawal.
These costs are as follows:
- €15 for Italy;
- €30 for Europe;
- €45 for the UK;
- CAD 90 for Canada;
- $60 for the United States;
- €60 for Russia, converted into local currency based on the exchange rate in force at the time of refund;
- €60 for all other countries, converted into local currency based on the exchange rate in force at the time of refund.
Chiara Boni reserves the right to modify the application of return costs, for example making it free for partial returns and/or above a certain value and/or only for returns originating from certain Countries and/or only during certain days/periods of the year, stating as such on the Website and informing the Client thereof during the returns process.
In the event of withdrawal, any customs charges and local fees for returns originating from non-EU countries shall be borne by the Customer, and, to make this easier for the Customer, will be deducted from the refund amount.
14.5 Unless DROP has offered to collect the products subjected to the right of withdrawal exercised by the Customer and if the Customer agrees to make use of the returns service provided by DROP, the Customer must return or deliver the products to DROP without undue delay and in any case within 14 (fourteen) days from the date on which they communicated their intention to withdraw from the Contract to DROP. The time limit shall be considered to have been respected if the Customer ships the products within 14 (fourteen) days to the following address: Chiara Boni Boutique Milano - Via Sant’Andrea n.8, cap 20121, Milano - Italia. In this case, DROP may suspend the refund owed following the exercise of the right of withdrawal until the products have been received or until the Customer provides proof that it has shipped the products, depending on which one occurs first.
14.6 Leather items with a CITES certification (Convention on International Trade in Endangered Species of Wild Flora and Fauna signed in Washington in1973) delivered to outside of the European Union may only be returned if they are accompanied by the certificate issued by the competent body. Customers who wish to return this type of product must therefore obtain the necessary documentation and pay the associated fees, which under no circumstances will be borne by DROP.
14.7 The Customer must return the products fully intact, undamaged, with the original tags still attached and the safety seal unbroken, in their original packaging, including the original box and the organza bag. In particular, products cannot be returned if they have been worn, washed or altered in any way.
Returned products that are incomplete, damaged, used or altered in any way will not be accepted. The return must be carefully packaged to protect the original packaging from any damage, pen marks or labels. If the original order also contained any free gifts, these must also be returned.
14.8 If the right of withdrawal is forfeited due to the expiration of the prescribed time limit or if the return cannot be accepted due to it not complying with the conditions mentioned in Art. 14.7, DROP will inform the Customer via registered letter with acknowledgement of receipt. The product, if it has already been returned, will be kept for the Customer at Chiara Boni - Boutique Milano - Via Sant’Andrea n.8, cap 20121, Milano - Italy, for a period of 30 (thirty) days from the date on which the registered letter was sent. Once this period has expired, DROP will return the product to the Customer by post. The Customer will be charged for the shipping costs and the price of the product, if they have already been refunded.
